BOOKING CONDITIONS
Clear conditions for every confirmed service
Requests and confirmation
Submitting an enquiry does not reserve availability. En Root confirms the service, inclusions, exclusions, final price, payment deadline and cancellation terms in the quote or booking confirmation.
En Root managed-booking cancellations
Unless the confirmed quote states otherwise: cancellations 7 or more days before service carry no cancellation fee; 3–6 days carry 25%; 24–72 hours carry 50%; less than 24 hours, same-day cancellations and no-shows carry 100%.
Marketplace supplier cancellations
An individual marketplace supplier may apply different cancellation terms when necessary. The exact policy governing that service must be displayed and accepted before payment or booking confirmation and is stored with the booking record.
Vehicle hire
Self-drive bookings require driver verification and digital collection and return inspections. A vehicle supplied clean must be returned reasonably clean. Where a full tank is recorded at handover, the vehicle must be returned full. Pre-disclosed cleaning, refuelling, excess-mileage, damage or late-return charges may apply.
Vehicle with driver
When the supplier retains operational control through its driver, the client is not required to complete the self-drive inspection. Passenger, itinerary, pickup and service information still forms part of the booking record.
Refunds
Approved refunds are returned through the original payment method where possible. Timing depends on the payment provider and the confirmed supplier conditions.
Updated 16 September 2026 — subject to final legal review